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Effective Email Communication – T3

Train-The-Trainer (T3)

The Train-The-Trainer (T3) program enables human resources professionals and company facilitators to become certified to internally deliver trainingoneffective email communication.  The T3 program includes two days of hands-on training, which allows the new trainer to both experience and learn to deliver the workshop.  The program also includes facilitator and participant materials to conduct the training session.

I.  Information on T3 Program

Program length

Two days

Process for New Trainer Certification

New Trainer’s Packet

The new trainer receives the following items during the T3 program:

  • Effective Email Communication facilitator guide—includes speaker’s notes, stories, research, techniques for presenting, and answers to frequently-asked questions
  • Effective Email Communication participant workbook
  • Training preparation guide—includes a workshop philosophy, materials checklist, and presentation outline with workshop timing
  • Quick Reference Guide—a job-aid that reviews the topics from the workshop
  • Confusing Couples bookmark
  • Pen and highlighter
  • PowerPoint slides for workshop
  • The Gregg Reference Manual—a comprehensive manual to help answer any specific writing questions that can arise in the workshop

Participant Packets

After certification in the writing workshop, the new trainer purchases participant packets for subsequent trainings.  The participant packets include the following items:

  • Effective Email Communication participant workbook
  • Quick Reference Guide
  • Confusing Couples bookmark
  • Pen and highlighter

***The participants packets come shrink-wrapped for easy distribution to participants.

II.  Information on Effective Email Communication workshop

Workshop length

Half day (Four hours)


  1. To learn best practices for email messages relating to format, grammar, tone, and style.
  2. To learn techniques to write action-oriented messages that get the right responses.
  3. To gain confidence in the ability to communicate through e-mail.


The training includes lecture, exercises, and application scenarios.

  1. Getting Content Right
  2. Structuring messages and determining the right level of detail
  3. Writing effective subject lines
  4. Covering bases with the “W & H” questions
  5. Using the right format for the right scenario and audience
  6. Achieving clarity and conciseness
  7. Categorizing and highlighting information
  8. Trimming word and sentence fat
  9. Avoiding ambiguity
  10. Striking the right tone
  11. Proofreading for perfection
  12. Avoiding the Top Ten e-mail mistakes

Smashing reviews

“We thoroughly enjoyed leading the class and the managers who attended were very engaged!  Their immediate feedback has been very positive too!  Thank you for creating such a useful—fun too—program  that is critical in keeping workplace communications thorough, yet clear and concise!  Very valuable!”

Michelle Poirier–Charles Schwab & Co., Inc.